Management & Supervisory
From: £35.00 plus VAT
This introductory level course is aimed at those at the very beginning of their management career and equips the delegate with the essential knowledge to safely and effectively manage their team. Covering areas such as communication, budget setting and the responsibilities of managers as well as change management.
Cost: £35 (Members), £38 (Non-Members), all plus VAT, per delegate
Duration: 6 hours
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Description
Course content:
Section 1 – Responsibility of Managers
• What is responsibility
• What are your responsibilities
• High work loads
Section 2 – Financial performance
• What is a budget
• How do I contribute to an annual budget
• Monitoring budget variance
• The budget process
• Budget reports
Section 3 – Achieving organisational goals and objectives
• Reviewing budget performance
Section 4 – Plan Do Check Act
• The Principles of PDCA
Section 5 – Motivating people and teams
• The elements of motivation
• Relationship between effort and performance
Section 6 – Managing Change in the workplace
• Why change?
• Understanding the change process
• How do we un freeze
• The transition process
• Resistance
Section 7 – Communication
• Communication process
• Body language
• The three S’s
• Question types
Section 8 – Disciplinary procedures
• Disciplinary policy
• Why do we need disciplinary procedures?
Section 9 – Equality & Diversity
• Overview of equality & diversity
• Legislation
Section 10 – Customer care
• Customer care overview
• Customer care examples
Section 11 – Dealing with difficult employees
• Difficult employees
• How to handle a difficult employee
• Helping the difficult employee to get back on track
Section 12 – Time management
• Time management introduction
• What is time management?
• Benefits of time management
• Types of time management
• Techniques
Section 13 – Planning and monitoring work
• Resource planning
Section 14 – Effective meetings
• Preparing for meeting
• Conduct a meeting
• Following up after a meeting
• Meeting etiquette
